The Parts Manager is responsible for running a profitable and efficient parts department. He/she will accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising. The Parts Manager must be an investment advisor and profit producer.
Parts managers must have a high school diploma and extensive experience in the specific industry they work in. Automotive parts managers, for example, must have experience in an auto repair or auto parts sales environment. Excellent product knowledge, good administrative skills and inventory management experience are important. Parts managers must also demonstrate good sales and customer service skills.
Parts managers are responsible for managing inventory based on demand and cost targets. They must be able to maintain stock at a level that enables internal servicing and repair departments to complete their work without delay. However, they must also avoid the costs of carrying excessive inventory. Parts managers must have knowledge of stock-control systems so that they can effectively record and analyze the movement of parts. They must also maintain accurate records of parts replaced under warranty and details of faulty parts.
Sourcing quality parts at the right price is an important aspect of the job. Parts managers must be able to identify and evaluate suppliers who can offer replacement parts that match the quality of the originals. They must also have good negotiating skills so they can obtain the best prices for parts.
Parts managers may have responsibility for selling parts to customers, in addition to meeting internal repair requirements. They set prices and discount levels and plan promotions to increase sales. They must be able to identify prospects for volume sales, such as fleet operators or independent service and repair centers. Parts managers maintain regular contact with major customers to build loyalty and ensure long-term revenue. They may also be responsible for operating a retail sales counter for customers with small parts orders.
In large organizations, managers may be responsible for supervising other department employees, such as parts warehouse staff, retail counter sales staff or field sales representatives. They recruit employees and arrange training so that their team members have the product knowledge and customer service skills to provide high levels of customer satisfaction.
Assistant Managers act as a liaison between Diagnostic and Repair Level Technicians, Service Managers, and Honda factory representatives. They help meet the dealership service objectives, handle customer complaints, and maintain high customer satisfaction standards. Assistant managers also maintain and collect daily service reports from technicians and handle department issues to keep the dealer working efficiently.
You must have completely mastered the skills required of a Service Advisor or Paint and Body Tech. You must have a high school diploma or its equivalent, and an associate’s degree is strongly preferred. It is also necessary to have a driver’s license with a clean record. You may be asked to meet the dealership’s other general requirements for employment, such as drug testing.
Auto parts counter workers, also known as auto parts salespersons, sell parts for motor vehicles. They deal in spare parts, replacement parts, accessories, and other equipment for cars, trucks, and other vehicles. In addition to selling directly to the public, auto parts salespersons take orders over the telephone and by e-mail.
In a dealership setting, you’ll work with customers and automotive mechanics to find accessories and order parts for repairs and upgrades to commercial and consumer vehicles.
Auto parts counter workers are trained on the job. Employers prefer to hire high school graduates. Because counter workers deal with prices and sales, they must understand mathematics and be able to write clearly. High school or vocational school courses in business math, bookkeeping, and automobile technology are useful. Practical experience relating to cars or trucks is a great advantage. In addition, counter workers must be tactful and courteous when dealing with customers. Individuals interested in becoming auto parts counter workers should apply directly to dealerships.